Help
Support
Last updated: September 13, 2026
Email us and a person will reply, normally within 2 business days. Reports about another member's behaviour are looked at before anything else. If you are in immediate danger, contact your local emergency services first.
Who to write to
Report a member or a safety concern
grievance@aqd.bdHarassment, impersonation, or anything that made you feel unsafe. Reviewed ahead of general enquiries.
Reporting and blocking inside the app
You do not have to email us to act on someone. Open the member's profile, or the conversation, and use the menu in the top corner:
- Block — they disappear from your Discover, cannot message you, and cannot see your profile. Reversible from Settings → Blocked accounts.
- Report — sends the profile and conversation to our review team. We remove content that breaks our rules and suspend accounts that repeat it.
Blocking is immediate, and the person is not told you blocked them. Every report is read by a person. We do not share what action we took against another member, but you can write to us at any time to ask about a report you made.
Deleting your account
You can delete your account from inside the app at any time: Profile → Settings → Deactivate or delete account. There is a grace period during which you can change your mind by signing back in, after which the account and its data are removed.
If you cannot sign in, use the account deletion page or write to privacy@aqd.bd.
Trouble signing in
- Codes are sent by SMS to Bangladeshi numbers and by WhatsApp elsewhere. Check both, and that the number you entered is the one on your account.
- If a code does not arrive, wait a minute before asking for another — repeated requests are rate limited.
- Signed up with Google or Apple? Use the same button you used originally; a different one creates a separate account.